Version: 1.9
Effective date: 11 October 2026
Who we are
International Qualification Verification Services (IQVS LTD) is a private limited company registered in England and Wales, company number 17485029. Our registered office and postal address is 4 Bolbury Crescent, Swinton, Greater Manchester, M27 8AX, United Kingdom. “IQVS”, “we” and “us” mean IQVS LTD.
Use the client portal to select services, submit requests, provide case instructions, upload requested documents through the secure upload available for your case, and view progress and released results. Routine requests and documents belong in the portal. For account support, an exceptional request, a cancellation or a complaint, email support@iqvs.co.uk. For personal-information requests, email privacy@iqvs.co.uk. Routine customer support is by email. For a bespoke investigation only, a requested telephone briefing may be agreed privately within that case. Keep your IQVS case reference in correspondence and do not email passwords or sensitive documents. Postal cancellation and privacy contact routes remain available as stated below.
Services and scope
We provide qualification verification, Prior Learning & Equivalency Assessment and document translation, and Government Source Verification: Right to Work Verification, Right to Rent Verification in England and UK Immigration Status Verification. Standard services may receive an offer automatically from the current catalogue; a staff-issued quote is used for work requiring an individually agreed scope. Qualification, assessment and translation work receives the substantive human review described below. The three government-source requests receive a fixed-price offer automatically; the lookup starts after the accepted terms, verified payment, required authority and applicable service-start conditions are confirmed. Your quote specifies the documents or qualifications, language pair where relevant, purpose, deliverable, total price, any included third-party costs and expected timing. Only that agreed scope is purchased.
Qualification verification seeks confirmation of specified facts from an authenticated awarding institution or another identified official source. An agreed assessment may also include optional enquiries to recorded institutions or workplaces about the relevant academic or employment evidence. We distinguish your documents, the facts stated by a source at the recorded time and our professional interpretation. A finding may be confirmed, contain a discrepancy or remain unverified; silence or an unavailable source does not prove fraud. We cannot guarantee that an institution or workplace will respond or that a receiving organisation will accept a result.
Verification does not by itself establish a UK qualification level, convert a grade or create an official equivalence. An advisory comparative assessment requires a separately identified method, destination and purpose expressly included in an accepted quote. We do not provide a designated immigration, professional-licensing or statutory assessment unless the relevant authority has specifically authorised that service. IQVS is not an awarding university or a government agency.
Translation conveys the submitted document in the agreed language. A reviewer checks the output before release. A certification statement, paper copy, notarisation, legalisation, apostille or recipient submission is included only if expressly stated in the quote and available through the agreed route. A translation does not establish the authenticity of its source document. Tell us the recipient’s requirements before ordering; we do not guarantee acceptance where the recipient requires a different translator, format or procedure.
Bespoke factual investigations
IQVS offers scoped factual investigation and due diligence about companies, property, vehicles, investment background, legal matters and employment history, including international research where the agreed sources and applicable rules allow. Submitting a request is free and creates no payment obligation. Written discussion, or an optional telephone briefing you request, establishes the subject, objective, lawful source access and work we can undertake.
We then send a private quotation with the agreed scope, total fee, included source or third-party charges, deliverable and expected timing. The email links to your portal to review the quote and payment terms. After your express acceptance, Stripe issues the invoice and secure payment link. Paid substantive research starts only after payment and the applicable cancellation or expressly requested early-start conditions. Extra work, source charges or a changed scope require a new agreed quote; there is no fixed public investigation price.
Our dated report distinguishes source-confirmed facts, allegations, client-supplied material, inference and unresolved matters, with relevant sources and limitations. Information may be incomplete or later change. Payment does not guarantee a favourable conclusion, a source response, recovery of money, a successful purchase, employment decision or court outcome. Factual legal support does not include reserved legal representation, conveyancing or conduct of litigation; factual investment-background research does not include regulated investment recommendations or transaction arrangements.
Submit only relevant information you may lawfully share and state your genuine purpose and authority. We review privacy, necessity, source permissions and any additional conditions for sensitive or criminal-offence information. We may narrow, decline or pause an unlawful or unsupported scope. Unauthorised access, impersonation to obtain restricted information and indiscriminate intrusive vetting are excluded. Any proposed specialist, country-specific or regulated work must be expressly identified and lawfully available before it is included.
Your report and case archive remain private. Public case studies use a separate editorial record with documented confidentiality, source-rights, accuracy and effective anonymisation review. We do not automatically publish the client file, result PDF, identifying evidence, correspondence or original QR. Identifiable allegations or public-interest reporting require a separate publication decision and the applicable legal and court restrictions. A client approval alone does not authorise publication of another person’s protected information.
Prior Learning & Equivalency Assessment
IQVS assesses evidenced learning from academic study and employment against the named subject and level outcomes agreed for your case. The scope identifies the benchmark and method, requested evidence, source authority, purpose, deliverables, assessment requirements and expected timing. We distinguish source-confirmed information, your portfolio and professional interpretation, check whether learning remains current and avoid counting the same learning twice. Years in employment alone do not establish an academic level.
Responsible academic review and separate release approval precede IQVS’s own assessment certificate and supporting report. The result states the evidence, benchmark, supported outcomes, gaps, reasoning and limitations. Where evidence is insufficient, the assessment records that limitation or need for further assessment; payment does not guarantee a particular level or a favourable finding. Any proposed extra work or charge requires your express agreement before it is undertaken.
The certificate is IQVS’s own assessment. It does not award a university degree, guarantee academic credit, confer professional registration or replace a designated official assessment route. Any equivalency conclusion requires an identified benchmark and accountable academic approval. The receiving organisation decides whether to accept the result. Provide its current requirements before agreeing the scope, and submit only relevant work samples that you may lawfully share, with unrelated personal or confidential information removed.
Government Source Verification
These services check the relevant official online record and produce a dated IQVS support report: Right to Work Verification records the GOV.UK right-to-work response; Right to Rent Verification records the right-to-rent response for a property in England; UK Immigration Status Verification records the separate immigration-status response and is not a right-to-work or right-to-rent check. Provide the current share code for the selected purpose, matching date of birth and truthful checking-party authority and instructions in your private case. The system performs the government lookup and prepares the dated PDF and QR automatically. The report records the source result, check time, relevant conditions and any expiry or follow-up; it is a snapshot, not a continuing guarantee. If a code is expired, unsuitable or the response is unavailable or cannot reliably be recognised, we request correction, pause the check for review or record that the status could not be confirmed. That failure does not itself prove that you lack entitlement or supplied a fraudulent document.
IQVS is an independent private service, not the Home Office, an endorsed government provider or an immigration decision-maker. We supply no Home Office certificate, immigration advice, registered digital-verification service or live identity comparison. An IQVS report or QR does not itself establish an employer’s or landlord’s statutory excuse or replace their prescribed checks, identity comparison, evidence retention or follow-ups. Employers, landlords or properly appointed agents retain those responsibilities; we do not assume a written landlord-agent appointment. The QR confirms the historical IQVS report and keeps private source evidence access-controlled. Correcting an access code within the same paid request does not itself purchase another service; a materially different service or person needs a separate order.
DBS support currently accepts enquiries only. We do not collect DBS applications or criminal-record documents or take payment for a DBS check until a registered-provider route is available and confirmed. Business accounts and consolidated monthly billing are subject to the separate Business Service Terms and Business Privacy Addendum. These individual service terms do not create a business-account subscription. Courses and examinations remain deferred.
Your account and documents
Use a named account and keep access details secure. Google sign-in confirms control of an account, not a person’s legal identity or a qualification. Provide accurate instructions and documents you are entitled to submit. We request identity evidence only where needed for the case or billing; we explain any additional requirement.
Do not upload medical records, criminal-offence records or other sensitive documents without prior written instructions for an approved service. We may restrict, reject or pause an unsuitable upload. Do not include information about other people unless it is necessary and you have authority to provide it. Malware screening is a security check, not an authenticity check.
Before source correspondence or disclosure of a result, we record the case purpose and your specific authority for the identified institution, workplace or recipient and the relevant information. Current source-enquiry emails give access to the selected documents, including the recorded permission PDF where selected, through a temporary private link and access details rather than raw attachments. An institution’s own permission or payment requirements may also apply. We do not impersonate an institution or promise that our report replaces institution-issued records. Reading or acknowledging the Privacy Notice is not blanket permission for other uses or disclosures. A direct delivery is undertaken only when expressly agreed and the recipient’s current route has been checked. Sending a result does not establish that the recipient accepted it.
Do not knowingly provide false or altered documents, misleading instructions or authority you do not have. We distinguish mistakes, discrepancies and an unavailable source from intentional misrepresentation. We may seek an explanation or additional evidence, pause the affected work or record “unable to confirm”. If evidence supports a serious breach of the agreed scope or authority, we may decline or close that work and explain the reason and any amount properly due under these terms. An adverse result does not impose an automatic penalty or remove cancellation, correction, complaint or refund rights. Any proposed referral or further disclosure is separately assessed for necessity, lawful authority and the minimum information required.
Quotes, orders and payment
Submitting a request or receiving an initial response does not create a paid order. You can review and correct the information before accepting a quote. A contract is formed when you accept the current staff-issued quote or automatic catalogue offer using the action that clearly states your obligation to pay. That quote and these terms form the agreement. We provide a confirmation you can save, containing the agreed scope, price, case reference, terms and cancellation information.
Prices are in pounds sterling. The quote shows the total payable, including any applicable tax and agreed source, delivery or urgency costs. We will not charge an additional fee or change the accepted scope without your express agreement. No subscription or automatic renewal arises from accepting an individual quote.
Stripe Invoicing is our sole customer invoice and credit-note issuer and Stripe processes payment for IQVS LTD. Payment takes place on Stripe’s hosted page; IQVS does not collect your full card number or CVC. A draft invoice or browser return screen is not proof of payment. The current legal billing name and address must be confirmed and validated before the invoice is finalised, with staff review where the billing route requires it, and the case proceeds only after the payment is verified or another arrangement is expressly agreed in writing. Follow the due date shown on the invoice; a due date does not extend an institution’s deadline.
Optional printed copies
The digital PDF is included with the released result. When the option is available during your application, you may select an initially unticked printed-copy option. It covers one printed set of the released reports for that application, sent to your own confirmed postal address. Check and confirm the recipient name and address before ordering. Source uploads, identity documents and private government evidence are not included.
The displayed charge includes printing and postage for the selected delivery destination. We show this charge and the complete order total, including any applicable tax, before you expressly accept the addition and pay. Printing is optional; we do not add it without your selection. The live price catalogue may change for future orders, but a later price edit does not change your accepted charge.
We agree to deliver the printed copy within 30 days after the report is released. This delivery period begins on release, not when you first submit the application. If delivery is delayed, lost or damaged, contact support@iqvs.co.uk with the case reference so we can investigate and provide the appropriate remedy. We do not treat a delivery problem as permission to charge more.
Selecting a printed copy does not itself request an early service start or waive a cancellation right. The service cancellation provisions below continue to apply, and your statutory rights for the printed copy and its delivery remain. Tell us promptly if you wish to cancel so we can stop avoidable printing or posting and explain any refund or other remedy due.
Timing and changes
We perform the agreed service with reasonable care and skill. The quote explains the expected timing and dependencies, including complete documents, payment, any cancellation period and an institution’s response. Where no completion time is agreed, we perform within a reasonable time. Tell us about a fixed recipient deadline before accepting the quote.
If essential information is missing, we ask for it and show that the case is waiting. We will explain a material delay or proposed change and agree the next step; we do not treat a delay as permission to charge more. If we cannot provide an agreed part of the service, we offer an appropriate remedy, including a refund for the part not provided where due. A verification enquiry performed as agreed may conclude “unable to verify”; the quote must explain the purchased enquiry scope and expected outcome before acceptance.
Consumer cancellation
If you buy mainly for personal purposes, you may cancel an online service contract without a reason until the end of 14 days after the day it was formed. Email support@iqvs.co.uk or write to our postal address with a clear cancellation statement and case reference. You may use the form below, but it is optional.
We do not start the service during that period unless you expressly request an early start. If you request it and then cancel before completion, you pay only a lawful proportionate amount for work supplied before cancellation. You lose this cancellation right only after full performance if you requested the early start and acknowledged that consequence beforehand. No lawful early-start request means no charge for service supplied during the cancellation period. Payment or ordinary quote acceptance alone is not that request.
Where cancellation requires a refund, we return it without undue delay and within 14 days of being told, using the original payment method unless you expressly agree otherwise, with no refund fee. Your rights if the service is faulty remain. After the cancellation period, contact us promptly; we stop avoidable work and explain any properly due amount for the agreed work supplied. We do not impose an automatic cancellation percentage.
Cancellation form
Complete this only if you wish to cancel. Send it to IQVS LTD at the postal address above or support@iqvs.co.uk.
I/We hereby give notice that I/we cancel my/our contract for the supply of the following service:
- Service and IQVS case reference:
- Ordered on:
- Name of consumer(s):
- Address of consumer(s):
- Signature of consumer(s), only if sent on paper:
- Date:
Delete alternatives that do not apply. An email or another clear cancellation statement is equally acceptable.
Corrections, complaints and your rights
Tell support@iqvs.co.uk about an error, disputed finding or service complaint, with the case reference and what should be reviewed. A human reviewer considers the relevant evidence and explains the outcome and any correction. A recipient’s disagreement does not automatically mean IQVS made an error, but it does not prevent you challenging our work. We do not charge to correct our own service error.
For consumers, legal remedies may include repeat performance or an appropriate price reduction. These terms do not exclude mandatory consumer rights or liability that cannot lawfully be excluded, including fraud, or death or personal injury caused by negligence. No statement about source availability or recipient acceptance removes our duty to perform the agreed service with reasonable care and skill.
England and Wales law applies, without removing mandatory protection available to consumers in their place of residence. Consumers can bring proceedings in the courts available to them under applicable law. A business purchasing a service must have authority to contract and use the business workspace under the separate agreed business terms. A business account or agreement does not grant access to another person’s records without the required applicant authority.
Privacy and changes
Our Privacy Notice explains the service data we use. We retain the terms and quote version associated with your order. Later website changes do not retrospectively change an accepted order; a material change to its scope or price requires your agreement.