Version: 1.4. This addendum applies when expressly included in your accepted organisation agreement and current service quote. It does not change an existing accepted order retrospectively.
International Qualification Verification Services (IQVS LTD) is a private limited company registered in England and Wales, company number 17485029. Our registered office is 4 Bolbury Crescent, Swinton, Manchester, Greater Manchester, United Kingdom, M27 8AX. Contact support@iqvs.co.uk for services, invoices, corrections or complaints and privacy@iqvs.co.uk for personal information.
Organisation agreement and named users
An organisation applies through its own named account. IQVS reviews the organisation, its owner and the named signatory before offering an agreement. The owner accepts the exact reviewed signatory name and role and the agreement version shown; a changed signatory requires a fresh review. The agreement contains the master services terms, service schedule, data protection arrangements, commercial terms, service levels and acceptable use. Keep a copy of the accepted version. An account or invitation alone does not approve services, credit or access to an applicant's records.
Owners may invite named members with the available scoped permissions and revoke their membership. Each invitee uses their own account and claims the invitation addressed to their verified email. An organisation cannot see another organisation's applicants. The owner must promptly revoke access when a person's authority ends; sharing credentials or impersonating an applicant is prohibited.
Per-applicant services and authority
Business services cover individually quoted qualification verification of identified source facts and translation of the listed documents into the agreed language. The base website and service terms describe service limitations, corrections and complaints. Verification is not an official destination-country equivalence, grade conversion or designated immigration assessment. Translation does not authenticate its source. A distinct reviewer approves the current output before release. DBS remains enquiry-only; courses and examinations are excluded.
The organisation identifies each applicant, the service purpose, destination and any actual agency end client. The applicant claims a personal invitation and keeps their own account. They expressly permit the specific organisation's limited case-status access and separately authorise it to see the current quoted scope and price where it will pay. They still accept their own current service quote. A member's payment undertaking does not substitute for applicant acceptance or authorise source contact, document access or result disclosure.
The organisation workspace provides the authorised status and commercial information. It does not provide blanket access to passports, source documents or results. Contact with an institution and delivery to a named recipient require their own current, specific applicant authority and human approvals. A direct delivery is available only when expressly agreed and its recipient route has been checked. Transmission does not prove that a recipient accepted the report. An applicant can revoke the available organisation access; a payer's existing accepted payment obligation does not thereby disappear.
Prices, finite credit and monthly Stripe invoices
Each reviewed quote states the listed items, total GBP price, tax treatment and agreed costs. There is no subscription, automatic renewal, automatic bank-account linking or direct-debit authority. Where the applicant pays personally, the individual payment terms continue to apply.
Organisation credit is available only after assigned IQVS finance staff expressly approve a finite positive GBP limit, current legal payer identity, billing address and mailbox, due period and expiry, and the named owner accepts that exact commercial version. Approval is not automatic. The available due periods are 14 or 30 days as agreed. An authorised member undertakes the exact applicant-authorised quote; the applicant then accepts it. Only accepted orders within the approved authority and available limit can reserve credit.
IQVS closes the agreed accepted orders for a completed calendar month in the Europe/London time zone. The invoice lists one accepted case total per line, with its case reference; the accepted quote retains the complete item scope. Stripe Invoicing is the sole formal customer invoice and credit-note issuer for IQVS LTD. Staff approve issue and sending. Pay the amount by the due date shown on Stripe's invoice. A draft, browser return, email attempt or invoice number is not proof of payment. An uncertain provider attempt is reconciled before another attempt rather than silently duplicated.
This release supports only a finance-reviewed no-VAT-charged arrangement. It does not declare that IQVS is exempt or unregistered or determine whether VAT is legally required. If VAT must be charged, the supported invoice route must be extended and reviewed before that order uses monthly billing. A tax rate or registration is never guessed.
New credit and unpaid output release can pause when terms expire, the limit is exhausted, an invoice is overdue, current payer identity or agreement authority changes, or a financial reversal requires review. Existing accepted obligations keep their original signed terms: they can still be invoiced after those terms expire, provided the original authority, current payer identity and active base agreement remain valid. Expiry does not create fresh credit. Replacement terms are refused while a live payer undertaking or an ungrouped credit reservation would be stranded; grouped obligations retain their own immutable historical terms. No renewal silently rewrites an earlier order or extends its credit.
Changes, cancellation and disputes
An added item, changed recipient, language, price or commercial arrangement requires the relevant new reviewed scope and acceptance. Individual consumers retain the cancellation and mandatory remedies in the base terms; business payment does not waive those rights or create an early-start request. Report a cancellation, error or invoice dispute promptly with the case and invoice reference. IQVS reviews the actual work and evidence and explains any amount properly due. We correct our own service errors without an additional service charge. Refunds and any formal credit note use the reviewed Stripe route; this release does not automatically recalculate a grouped invoice or clear a financial hold.
The quote gives expected timing and dependencies. No institutional response, recipient acceptance or statutory recognition is guaranteed. IQVS provides agreed services with reasonable care and skill. The accepted business agreement records any additional genuine service-level or liability arrangement; no liability amount, fixed deadline or automatic cancellation percentage is invented here. Mandatory protections and liability that cannot lawfully be excluded are preserved.
Information and agreement versions
The Privacy Notice and accompanying business privacy addendum explain the actual data flow and rights. The parties record their actual controller/processor roles for the service rather than assuming that every organisation is a processor or that a business signature permits every disclosure. Applicable agreement, quote, payer undertaking and authority versions are retained with the order. Later published terms do not retrospectively replace those versions.